Talk to a Human

A chatbot does not replace the GoBro team when a situation is complex, urgent, sensitive or contested.

• Money: a payment, a deposit, a refund or a payout.
• Safety, harassment or discrimination.
• A dispute with another member.
• A decision about your account or your listing.
• Anything involving personal information or a legal question.

Type "talk to a human" in the assistant, press "Talk to the GoBro team" in your support conversation, or email hello@gobro.com.au.

The conversation is transferred to the team with everything already said, so you do not have to repeat yourself. You receive a notification when we reply.

Support hours are Monday to Friday, 9 am to 5 pm AWST. Complaints are acknowledged within 2 business days and answered within 10 business days; privacy requests within 5 and 30 days.

If someone is in danger, call 000 first. GoBro is not an emergency service. Tell us afterwards so we can act on the account.

The assistant never approves a listing, releases money or decides a dispute. Those decisions are made by the team and given to you in writing.

You can ask for an internal review within 14 days. A different team member looks at the file again.

Support conversations and decisions are kept: 7 years where they relate to a transaction, contract or dispute, otherwise 2 years. Assistant conversations are kept for 90 days.

hello@gobro.com.au, complaints@gobro.com.au, privacy@gobro.com.au. This version applies from 5 September 2026.