AI Assistant Notice

BROZA is an automated assistant. It gives general information only and never makes decisions about your money or your account. Do not share passwords, card numbers or identity documents. Ask for a person at any time.

BROZA is an automated assistant, not a person. It answers general questions about how GoBro works: listings, bookings, fees, payments, cancellations and where to find things.

It cannot approve a listing, release money, decide a dispute or change your account. Those decisions are always made by the GoBro team. Conversations are kept for 90 days, are processed overseas by our AI provider, and are not used to train AI models. Type "talk to a human" whenever you want a person.

BROZA is software. It is not a person and does not have legal or professional qualifications.

It uses Google Gemini models accessed through the Lovable AI gateway, combined with GoBro's own help content.

• Explains how the platform works and where to find each page.
• Helps you prepare a listing, a booking or a complaint.
• Summarises our fees, cancellation windows and payment steps.

• It does not give legal, tax, financial, medical or insurance advice.
• It does not approve listings or identity documents.
• It does not release payments or deposits.

Nothing the assistant says is a decision by GoBro. Decisions about money, accounts and disputes are made by the team, in writing, in your support conversation.

You can ask for a person at any time and we will move the conversation to the team. Support hours are Monday to Friday, 9 am to 5 pm AWST.

Never send passwords, full card numbers, unnecessary medical information, identity documents (unless our team officially asks you to), or sensitive information about other people.

Assistant conversations are recorded so we can help you and keep a record. They are kept for 90 days and are not used to train AI models.

Messages sent to the assistant are processed by our AI provider in the United States. See our Privacy Policy for how we handle overseas disclosures.

Automated answers can be incomplete or out of date. For anything important — money, safety, a contract or a deadline — check the relevant policy page or ask the team.